Terms & Conditions
Last updated: 8 November 2026
These terms apply to plastering, rendering and related work supplied by Scott Moore Plastering and Rendering Plymouth (“we”, “us”, “our”) to homeowners, landlords, businesses and developers, and to your use of scottmooreplastering.co.uk. By accepting a quote or asking us to carry out work, you agree to them. If anything is unclear, please call us on 07857 003133 before you accept.
1. Who we are
Scott Moore Plastering and Rendering Plymouth
Serving Plymouth, Devon and Cornwall
Telephone: 07857 003133
Email: scottmooreplastering@gmail.com
2. Our services
We provide domestic and commercial plastering and rendering, commercial drylining, property renovations, Artexing and Artex removal, and structural work as described on our website, across Plymouth, Devon and Cornwall. Descriptions on this website are general information, and the work we agree with you is set out in your quote.
3. Quotes and what they include
We will give you a quote before work begins. It will describe the work, the areas covered, the price and any payment terms. A quote is based on what we could see and what you told us at the time. We will tell you before the work begins if the quote does not include something you would reasonably expect, such as scaffolding, skip hire, making good after other trades, or decoration. Work only starts once you have accepted the quote.
4. Changes to the work and hidden problems
If you ask us to change the work, or we find a problem we could not reasonably have seen when we quoted, such as failing plaster or render, damp, or damage hidden behind existing finishes, we will tell you what has changed and the cost before we carry on with that part of the work. We will not charge for extra work unless you have agreed to it.
5. Prices and payment
The price in your accepted quote is the price you pay for that work, plus any agreed changes. The payment terms, including whether any payment is due before, during or after the work, will be set out in your quote or confirmed with you in writing. Please pay by the due date shown on your invoice. If you have a problem with an invoice, please contact us as soon as you can.
6. Access, preparation and your property
Please make sure we can safely reach the work area, that there is suitable access to water and power, and that rooms are cleared of furniture and valuables where we have asked you to. We take reasonable care to protect your property, and we will tell you in advance if the work is likely to be dusty, noisy or messy. Where the work involves structural changes, we will tell you whether engineer’s calculations, building regulations approval or another permission is needed, and agree with you who arranges it before the work begins.
7. Artex and materials that may contain asbestos
Older textured coatings, including Artex, and some other building materials can contain asbestos. If we think a material may contain asbestos, we will tell you and will not disturb it until it has been tested and, if necessary, dealt with by a suitably qualified specialist. Any testing or specialist removal is a separate cost unless your quote says otherwise.
8. Timing and weather
We will agree a start date and an estimated timescale with you. Plaster needs time to dry and external rendering depends on the weather, so dates may need to change. If they do, we will tell you as soon as we can and agree a new date. We are not in breach of these terms where a delay is caused by something outside our control, such as the weather, but we will keep you informed.
9. Finish and natural variation
Plaster and render are hand-applied, and their appearance can change as they dry. Slight variations in colour or texture, and fine hairline cracks as a new surface settles, are normal and are not defects. If you think something is more than this, please tell us and we will look at it.
10. Your right to cancel (consumers)
If you are a consumer and we agree a contract with you at your home, or by phone, email or online, UK consumer law normally gives you 14 days from the day the contract is made to cancel it, without giving a reason. You can cancel by telling us clearly, for example by email to scottmooreplastering@gmail.com. If you ask us to start work within the 14 days, you must tell us so, and if you then cancel you will pay for the work we have already done, in proportion to the whole job. Outside the cancellation period, please tell us as soon as possible if you want to cancel, and we will tell you whether any charge applies for work already done or materials already ordered for you. Nothing in these terms affects your legal rights as a consumer.
11. Quality of our work and guarantees
We will carry out our work with reasonable care and skill, using materials of satisfactory quality that match what we agreed with you. Any guarantee we offer will be stated in your quote or confirmed to you in writing, and is in addition to your legal rights. A guarantee does not cover problems caused by something unrelated to our work, such as damp, movement in the building, leaks, other trades, or changes made without our agreement. If you think there is a problem with our work, please contact us promptly so we can look at it, and we will tell you what we will do to put it right.
12. Commercial customers
If you are a business, developer or architect, the payment and programme terms in your quote or contract apply. Where a quote or contract states different terms, those terms apply to that job in place of anything in this section or section 10, which applies to consumers only.
13. Complaints
We aim to provide a professional and friendly service. If you are unhappy with any part of it, please tell us as soon as you can, by phone or at scottmooreplastering@gmail.com. We will look into it promptly and reply with what we can do to put it right.
14. Our responsibility to you
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, we are responsible for loss or damage you suffer that is a foreseeable result of our failure to carry out the work with reasonable care and skill. We are not responsible for loss or damage caused by events outside our reasonable control, such as severe weather.
15. Using this website
The content of this website is for general information only. The website content, text, images and logos belong to us or our licensors, and you may not copy or reuse them without our permission. We try to keep the website accurate and available but do not guarantee that it is free of errors or interruptions. We are not responsible for the content of other websites we link to.
16. Your information
We use your personal information as described in our Privacy Policy and, for this website, our Cookie Policy.
17. General
If any part of these terms is found to be unenforceable, the rest will continue to apply. We may update these terms from time to time. The terms in force when you accept your quote are the ones that apply to that work. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live elsewhere in the UK you may also have the right to bring a claim in your local courts.
18. Contact us
Scott Moore Plastering and Rendering Plymouth
Telephone: 07857 003133
Email: scottmooreplastering@gmail.com