Privacy Policy
Last updated: 8 November 2026
Scott Moore Plastering and Rendering Plymouth (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use scottmooreplastering.co.uk or contact us about plastering, rendering or related work, how we use it, who we share it with, and your rights.
1. Who we are
We are the data controller for the information described in this policy.
Scott Moore Plastering and Rendering Plymouth
Serving Plymouth, Devon and Cornwall
Telephone: 07857 003133
Email: scottmooreplastering@gmail.com
2. What information we collect
- Contact details: your name, telephone number, email address and the address of the property or site.
- Enquiry and job details: what you tell us about the work you need, any photos or plans you send us, quotes and estimates, and details of work we carry out for you.
- Business details: if you are a business, developer or agent, your company name, your role and the contact details of colleagues or tenants we need to deal with on site.
- Payment information: a record of invoices and payments. We do not store card details on this website.
- Website and device information: technical data such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies. See our Cookie Policy.
- Communications: records of emails, calls and messages between you and us.
3. How we collect it
We collect information directly from you when you complete a form on our website, telephone, email or message us, ask for a quote, or have work carried out. We collect limited technical information automatically when you use the website.
4. How we use your information and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries, arranging site visits and giving quotes | Contract (taking steps at your request); legitimate interests in running our business |
| Carrying out and managing the work, and keeping records of it | Contract; legitimate interests |
| Invoicing, taking payment and keeping financial records | Contract; legal obligation |
| Handling complaints, guarantee claims and disputes | Contract; legitimate interests; establishing, exercising or defending legal claims |
| Using non-essential cookies and similar technologies | Consent |
| Keeping the website secure and working properly | Legitimate interests |
We do not sell your personal information, and we do not use it for automated decision-making or profiling.
5. Who we share your information with
We only share your information where necessary, and only with providers who act on our behalf, such as:
- our website hosting and maintenance provider, Bear Media (thebearmedia.co.uk)
- our email and telephone providers
- our accountants, accounting software provider and professional advisers
- our team, suppliers and subcontractors, where needed to carry out your work
- our insurers and legal advisers, if needed for a claim or dispute
- courts, regulators or law enforcement, where we are legally required to do so
Our website also uses third-party services that may receive limited technical data, such as your IP address:
- Trustindex, which displays our Google reviews
- Google, including Google Fonts and, where used, Google Maps and our Google review links
Service providers may only use your information to provide their service to us.
6. Transfers outside the UK
We aim to keep your information within the UK. Where one of our providers processes information outside the UK, we make sure appropriate safeguards are in place, such as an adequacy decision or the UK International Data Transfer Agreement.
7. How long we keep your information
- Enquiries and quotes that do not lead to work: kept for a short period so we can follow up, then deleted.
- Job records, including photos: kept for the length of any guarantee we give you, plus a reasonable period afterwards in case of a claim.
- Financial and accounting records: kept for six years, as required by UK tax law.
When we no longer need information, we securely delete or anonymise it.
8. Keeping your information safe
We use appropriate technical and organisational measures to protect your information, including secure hosting and restricted access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
9. Your rights
Under UK data protection law you have the right to:
- be told how your information is used and ask for a copy of it
- have inaccurate information corrected
- ask us to delete your information in certain circumstances
- ask us to restrict how we use your information
- object to us using your information on the basis of legitimate interests
- receive your information in a portable format, where applicable
- withdraw your consent at any time where we rely on it
To use any of these rights, contact us at scottmooreplastering@gmail.com or 07857 003133. We may need to confirm your identity first, and we will respond within one month.
10. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113
11. Links to other websites
Our website links to other sites, such as Facebook, Instagram and Google. We are not responsible for their privacy practices, so please read their policies.
12. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top.
Questions about this policy? Email scottmooreplastering@gmail.com or call 07857 003133.